{"id":22354,"date":"2021-01-22T18:47:33","date_gmt":"2021-01-22T23:47:33","guid":{"rendered":"http:\/\/videonewsservice.net\/?p=22354"},"modified":"2021-01-22T18:48:15","modified_gmt":"2021-01-22T23:48:15","slug":"gcasa-promotes-oakfields-klos-to-customer-relations-manager","status":"publish","type":"post","link":"https:\/\/videonewsservice.net\/index.php\/2021\/01\/22\/gcasa-promotes-oakfields-klos-to-customer-relations-manager\/","title":{"rendered":"GCASA Promotes Oakfield\u2019s Klos to Customer Relations Manager"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

Press release<\/p>\n\n\n\n

By Mike Pettinella
GCASA Publicist<\/p>\n\n\n\n

Ask any of Amy Klos\u2019 coworkers or supervisors and they\u2019ll all say the same thing when it comes to the 21-year employee\u2019s job performance at Genesee\/Orleans Council on Alcoholism and Substance Abuse: She\u2019s the one that holds things together.<\/p>\n\n\n\n

\u201cAmy is always available to us no matter what is happening, she can multitask better than anyone and she always gets the job done well,\u201d said Shannon Murphy, director of treatment at the Batavia clinic on East Main Street. \u201cAmy truly cares about every staff member and our patients, and on most days, she is the glue.\u201d<\/p>\n\n\n\n

Murphy\u2019s glowing assessment reflects the commitment and dedication that Klos has provided to the agency since starting as a secretary at its former Growney building location at Bank Street and Washington Avenue in 1999.<\/p>\n\n\n\n

Since then, she has taken on more responsibility and, just recently, was promoted to the position of customer relations manager for GCASA\u2019s Batavia and Albion clinics as well as the Opioid Treatment Program facility in Batavia.<\/p>\n\n\n\n

A lifelong Oakfield resident, Klos found her way to GCASA after receiving a two-year degree from Central City Business Institute in Syracuse in the mid-1980s and working at the office of Dr. Yeong Lee, a Batavia pediatrician.<\/p>\n\n\n\n

\u201cI found out about the GCASA job from women who worked there and took their children to Dr. Lee,\u201d she said. \u201cThey told me that they were in need of a secretary at GCASA, they posed the question and checked it out.\u201d<\/p>\n\n\n\n

Klos said she and two or three others worked in the front office (located in the basement of the Growney building) checking clients in, answering the telephone and verifying health insurance.<\/p>\n\n\n\n

\u201cI worked there for about 10 years before moving to the agency\u2019s current location on East Main Street,\u201d she said. \u201cJohn Bennett was running the outpatient clinic \u2013 he now is GCASA\u2019s executive director \u2013 and I was his secretary and also worked in the front office at the same time.\u201d<\/p>\n\n\n\n

As time passed, Klos moved into the director of treatment secretary position while continuing to assist the support staff, and in the late 2000s, she was elevated to supervisor of the Batavia office, overseeing a half-dozen employees.<\/p>\n\n\n\n

\u201cThe agency was expanding at that time \u2013 the numbers in the clinic were increasing and the opioid epidemic also hit, which increased our workload and productivity,\u201d Klos said, \u201cand along with that came changes to policies and procedures.\u201d<\/p>\n\n\n\n

Three years ago, Klos was promoted to supervisor of the treatment and OTP (methadone) clinics and now has added an oversight role at the Albion clinic.<\/p>\n\n\n\n

She said she is tasked with getting everyone on the same page, so to speak.<\/p>\n\n\n\n

\u201cGenerally, the responsibilities across the clinics are very similar, so we\u2019re trying to make all three offices the same as far as protocols and policies,\u201d she explained. \u201cThere are some slight differences depending upon the doctor you\u2019re working with, the day of the week and the prescribed dosage.\u201d<\/p>\n\n\n\n

Klos is a key player in the integration of services and procedures and, when at full strength, she is supervising eight full-time and part-time secretaries.<\/p>\n\n\n\n

She said the best thing about GCASA is the \u201cteamwork\u201d displayed by the staff, which, by the way, includes her daughter, Katie, a nurse.<\/p>\n\n\n\n

\u201cThe employees here help each other out and it\u2019s great to know that people have your back. And it\u2019s also nice to know that you can help people,\u201d Klos said. \u201cChange happens frequently but no matter what, you still have the basics. You have to remember to say please and thank you. That goes a long way and too many people don\u2019t realize that.\u201d<\/p>\n\n\n\n

Klos said she strives to make a positive impact upon clients\u2019 lives.<\/p>\n\n\n\n

\u201cWhen people are struggling, giving them a helping hand really does make a difference. I say to patients all the time, \u201cI\u2019m here if you want the help. If you don\u2019t want the help, that\u2019s up to you, but we\u2019re here to help you 100 percent along the way.\u2019\u201d<\/p>\n\n\n\n

When not on duty, Klos is keeping an eye on her mom, Ann Perfitt, who lives across the street from her in the village; joins in her husband as they \u201cflip houses\u201d on the weekends, enjoys outdoor activities and has fun with the family dog, Sam.<\/p>\n\n\n\n

Murphy said she hopes Klos stays with the agency for another 20 years.<\/p>\n\n\n\n

\u201cPersonally, I have had the pleasure of working next to Amy for over 15 years. She is diligent, smart and able to do her job while truly caring about everyone involved,\u201d Murphy said. \u201cI cannot imagine what I would do without her right next to me and as my friend.  She truly is loved by all.\u201d<\/p>\n\n\n\n

In other GCASA news, the following employees were recognized recently for their longevity with the company:<\/strong><\/p>\n\n\n\n

Five years — Brenda Post, QA\/corporate compliance officer, Genesee County Clinic; Shandi Temperato, chemical dependency counselor, Orleans County Clinic.<\/p>\n\n\n\n

Ten years — Diana Fulcomer, prevention educator, Orleans Prevention Program; Cherlyne Gerould, payroll manager, Genesee County Administration.<\/p>\n\n\n\n

Fifteen years — Sherri Bensley, assistant director of prevention, Orleans Prevention Program; Nick Mardino, maintenance, Orleans County Clinic.<\/p>\n\n\n\n

Twenty years — Cyndi Mardino, secretary, Orleans County Clinic; Stephanie Nadolinski, house manager, Atwater Community Residential Program.<\/p>\n\n\n\n

Thirty years — Kim Corcoran, human resources\/administrative assistant, Genesee County Administration.<\/p>\n","protected":false},"excerpt":{"rendered":"

Press release By Mike PettinellaGCASA Publicist Ask any of Amy Klos\u2019 coworkers or supervisors and they\u2019ll all say the same thing when it comes to the 21-year employee\u2019s job performance at Genesee\/Orleans Council on Alcoholism and Substance Abuse: She\u2019s the one that holds things together. \u201cAmy is always available to \u2026<\/p>\n

Continue reading<\/i><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[23,6],"tags":[2429,1245],"class_list":["post-22354","post","type-post","status-publish","format-standard","hentry","category-genesee-county","category-orleans-county","tag-amy-klos","tag-gcasa-opiod-treatment-program"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8eTP4-5Oy","jetpack-related-posts":[{"id":38462,"url":"https:\/\/videonewsservice.net\/index.php\/2022\/12\/16\/genesee-county-gcasa-pays-tribute-to-dr-baker-presents-longevity-awards\/","url_meta":{"origin":22354,"position":0},"title":"GENESEE COUNTY\/GCASA pays tribute to Dr. Baker; presents longevity awards","author":"aka","date":"December 16, 2022","format":false,"excerpt":"GCASA honored Dr. Bruce Baker and presented longevity awards at its annual holiday luncheon at Terry Hills Restaurant. Seated from left are Danielle Ludeke, Dr. Baker, Kathy Hodgins; standing, Rosalie Mangino-Crandall, Carol Nicometo, JoAnn Ryan, Diane Klos, Charlene Grimm, Lori Brade, Jordan Smart, Linda Ackley. (Submitted photo) By Mike PettinellaGCASA\u2026","rel":"","context":"In "Genesee County"","block_context":{"text":"Genesee County","link":"https:\/\/videonewsservice.net\/index.php\/category\/genesee-county\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2022\/12\/longevity-2022-a.jpeg?fit=1200%2C971&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2022\/12\/longevity-2022-a.jpeg?fit=1200%2C971&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2022\/12\/longevity-2022-a.jpeg?fit=1200%2C971&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2022\/12\/longevity-2022-a.jpeg?fit=1200%2C971&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2022\/12\/longevity-2022-a.jpeg?fit=1200%2C971&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":41547,"url":"https:\/\/videonewsservice.net\/index.php\/2023\/04\/14\/genesee-orleans-gcasa-expands-substance-use-disorder-care-through-psycho-stimulant-support-project-grant\/","url_meta":{"origin":22354,"position":1},"title":"GENESEE\/ORLEANS\/GCASA expands substance use disorder care through psycho stimulant support project grant","author":"aka","date":"April 14, 2023","format":false,"excerpt":"As the deadly drug fentanyl wreaks havoc in the United States, resulting in more than 100,000 deaths last year according to the Center for Disease Control and Prevention, the use of psychostimulants also continues at an alarming rate. By Mike PettinellaGCASA Publicist Nearly one in five overdose deaths involve cocaine,\u2026","rel":"","context":"In "Genesee County"","block_context":{"text":"Genesee County","link":"https:\/\/videonewsservice.net\/index.php\/category\/genesee-county\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2023\/04\/jarett-locicero-stim-grant-1.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2023\/04\/jarett-locicero-stim-grant-1.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2023\/04\/jarett-locicero-stim-grant-1.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2023\/04\/jarett-locicero-stim-grant-1.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":38765,"url":"https:\/\/videonewsservice.net\/index.php\/2023\/01\/06\/genesee-county-all-but-three-establishments-pass-alcohol-compliance-checks\/","url_meta":{"origin":22354,"position":2},"title":"GENESEE COUNTY\/All but three establishments pass Alcohol Compliance Checks","author":"aka","date":"January 6, 2023","format":false,"excerpt":"Press release The director of the Prevention department at Genesee\/Orleans Council on Alcoholism and Substance Abuse is applauding the results of the alcohol compliance checks conducted last month by local law enforcement. \u201cOf the 60 retail establishments that were visited, 57 of them were in compliance,\u201d said Shannon Ford, who\u2026","rel":"","context":"In "Genesee County"","block_context":{"text":"Genesee County","link":"https:\/\/videonewsservice.net\/index.php\/category\/genesee-county\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":24452,"url":"https:\/\/videonewsservice.net\/index.php\/2021\/04\/12\/genesee-orleans-gcasa-program-provides-support-to-those-who-have-been-incarcerated\/","url_meta":{"origin":22354,"position":3},"title":"GENESEE\/ORLEANS\/GCASA program provides support to those who have been incarcerated","author":"aka","date":"April 12, 2021","format":false,"excerpt":"Press release Added to the list of programs offered by Genesee\/Orleans Council on Alcoholism and Substance Abuse last September, the GCASA Reentry Program continues to provide support to men and women seeking to find their place in the community after being incarcerated \u201cThe main goal of this program is to\u2026","rel":"","context":"In "Genesee County"","block_context":{"text":"Genesee County","link":"https:\/\/videonewsservice.net\/index.php\/category\/genesee-county\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":42759,"url":"https:\/\/videonewsservice.net\/index.php\/2023\/05\/25\/genesee-orleans-counties-scholarship-recipients-friends-honored-at-gcasa-gathering\/","url_meta":{"origin":22354,"position":4},"title":"GENESEE\/ORLEANS COUNTIES\/Scholarship recipients, \u2018friends\u2019 honored at GCASA gathering","author":"aka","date":"May 25, 2023","format":false,"excerpt":"GCASA \u2018FRIENDS\u2019:\u00a0Receiving \u201cFriends of GCASA\u201d awards for 2023 are, seated from left, Heather Jackson, Jay Balduf, Megan Boring; standing, Patrick Cecere, Pam McCarthy, Scott Wooten, Matt Prawel, Lt. Bob Tedford.(provided photo) By Mike PettinellaGCASA Publicist Genesee\/Orleans Council on Alcoholism and Substance Abuse officials on Wednesday afternoon honored six \u201cfriends\u201d of\u2026","rel":"","context":"In "Genesee County"","block_context":{"text":"Genesee County","link":"https:\/\/videonewsservice.net\/index.php\/category\/genesee-county\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2023\/05\/gcasa-scholarship-2023.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2023\/05\/gcasa-scholarship-2023.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2023\/05\/gcasa-scholarship-2023.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2023\/05\/gcasa-scholarship-2023.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":32787,"url":"https:\/\/videonewsservice.net\/index.php\/2022\/05\/24\/genesee-orleans-counties-gcasa-recognizes-board-staff-scholars-friends\/","url_meta":{"origin":22354,"position":5},"title":"GENESEE\/ORLEANS COUNTIES\/GCASA recognizes board, staff, scholars, friends","author":"aka","date":"May 24, 2022","format":false,"excerpt":"By Mike PettinellaGCASA Publicist Understanding the importance of enlisting all segments of the community to fight the scourge of substance use disorder, Genesee\/Orleans Council on Alcoholism and Substance Abuse leaders on Monday afternoon recognized its board of directors, staff, scholarship recipients and \u201cfriends\u201d at the nonprofit agency\u2019s annual meeting. About\u2026","rel":"","context":"In "Genesee County"","block_context":{"text":"Genesee County","link":"https:\/\/videonewsservice.net\/index.php\/category\/genesee-county\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2022\/05\/friends-1.jpg?fit=758%2C886&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2022\/05\/friends-1.jpg?fit=758%2C886&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2022\/05\/friends-1.jpg?fit=758%2C886&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2022\/05\/friends-1.jpg?fit=758%2C886&ssl=1&resize=700%2C400 2x"},"classes":[]}],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/posts\/22354","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/comments?post=22354"}],"version-history":[{"count":2,"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/posts\/22354\/revisions"}],"predecessor-version":[{"id":22357,"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/posts\/22354\/revisions\/22357"}],"wp:attachment":[{"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/media?parent=22354"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/categories?post=22354"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/tags?post=22354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}