{"id":68903,"date":"2025-10-07T17:31:40","date_gmt":"2025-10-07T21:31:40","guid":{"rendered":"https:\/\/videonewsservice.net\/?p=68903"},"modified":"2025-10-07T17:31:40","modified_gmt":"2025-10-07T21:31:40","slug":"genesee-county-rts-launches-new-mobile-app-and-microtransit-pilot-program-for-regional-operation","status":"publish","type":"post","link":"https:\/\/videonewsservice.net\/index.php\/2025\/10\/07\/genesee-county-rts-launches-new-mobile-app-and-microtransit-pilot-program-for-regional-operation\/","title":{"rendered":"GENESEE COUNTY\/RTS launches new Mobile App and Microtransit Pilot Program for regional operation"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

New Pingo App offers customers trip planning, real-time bus information, and scheduling for Microtransit pilot program<\/em><\/p>\n\n\n\n

New RTS Microtransit pilot program \u2013 RTS Link \u2013 to launch in LeRoy on October 13<\/em>th<\/p>\n\n\n\n

Press release<\/p>\n\n\n\n

Rochester, NY:<\/strong> Regional Transit Service (RTS) announced today that it has introduced a new mobile app that gives customers access to trip planning, real-time bus information, and ride scheduling for its new rural Microtransit pilot program that is launching in LeRoy on October 13.<\/p>\n\n\n\n

\u201cWe regularly ask our customers for feedback on our service and over the past few years, they told us they would benefit from improved investment in technology and the implementation of Microtransit in select areas,\u201d said RTS CEO Miguel Vel\u00e1zquez. \u201cToday\u2019s announcement is exciting for RTS because it represents progress on both fronts for our customers. The Pingo app will improve their overall experience with RTS and the implementation of RTS Link in LeRoy will offer the ability to get around town at night, which is among the most requested service improvements from customers in Genesee County. I thank our customers for their feedback and the RTS team for their work to make these important improvements a reality.\u201d<\/p>\n\n\n\n

New Pingo Mobile App<\/u><\/strong><\/p>\n\n\n\n

RTS customers in Genesee, Livingston, Ontario, Orleans, Seneca, Wayne, and Wyoming Counties now have a new, easy way to ride RTS with the Pingo mobile app. With the Pingo app, customers will be able to plan and track their trips, and coming soon, they will be able to use the Pingo app to pay their fare. Additionally, customers in these counties who will have access to RTS\u2019 new Microtransit pilot program \u2013 RTS Link \u2013 will also be able to use the Pingo app to schedule their rides.<\/p>\n\n\n\n

Customers can get started by downloading the \u201cRide Pingo\u201d app from the App Store<\/a> or Google Play<\/a>. RTS also has a Pingo app user guide available on its website at https:\/\/www.myrts.com\/Pingo<\/a>. <\/p>\n\n\n\n

Introducing RTS Link<\/u><\/strong><\/p>\n\n\n\n

On Monday, October 13, RTS is launching a new Microtransit pilot program in LeRoy, NY called RTS Link. Provided by RTS Genesee, RTS Link is a ride-share service that will allow customers to schedule customized trips on ADA-accessible vehicles within the LeRoy, NY service area. The pilot program will run for approximately 12 months and during this time, RTS Genesee will closely monitor the effectiveness of the program and then determine whether to extend the pilot, end the pilot, or launch RTS Link as a regular, on-going service. RTS plans to introduce RTS Link in other select markets starting in 2026. More information on those locations will be available as the launch dates near for those areas.<\/p>\n\n\n\n

How it Works:<\/p>\n\n\n\n

The RTS Link pilot program will operate within the LeRoy service area on weekdays from 6:00 – 9:30 p.m. Trips can only be scheduled the same day by calling RTS Genesee at (585) 343-3079 or by using the Pingo app<\/a>. When a customer requests a trip, RTS Link will find the closest time available for service. If the trip is accepted, RTS Link will direct the customer to meet the vehicle at a virtual stop: a nearby, centralized pick-up point. RTS Link will drop off the customer at a virtual stop near their destination. These virtual stops are programmed to be no more than one quarter of a mile from a customer\u2019s point of origin.<\/p>\n\n\n\n

Customers in need of ADA accommodations will not be required to use virtual stops, as RTS Link will provide curb-to-curb service. These customers should be sure to let RTS Link know they require ADA accommodations when scheduling their trip.<\/p>\n\n\n\n

RTS Link will launch with an introductory fare of $3 per trip for adults, and $1.50 for seniors, children 6-11, and people with disabilities. Starting in February 2026, fares will increase to $5 per trip for adults, and $2.50 for seniors, children 6-11, and people with disabilities. Veterans ride free with a Veterans Outreach Center-issued pass. Children 5 and under ride free; with a maximum of three children per fare-paying adult.<\/p>\n\n\n\n

For all other information, visit www.myRTS.com<\/a>.<\/p>\n\n\n\n


About RTS<\/strong><\/p>\n\n\n\n

Regional Transit Service (RTS) is a regional transit authority established by New York State with more than 900 employees who proudly serve customers and business partners in Monroe, Genesee, Livingston, Ontario, Orleans, Seneca, Wayne, and Wyoming counties. Recognized as one of the best-run transit systems in the nation, RTS provides safe, reliable, convenient, and sustainable transportation to nearly 12 million people each year. We carry out our mission by connecting our customers to jobs, school, healthcare, shopping, and recreational activities every day. For more information, visit www.myRTS.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

New Pingo App offers customers trip planning, real-time bus information, and scheduling for Microtransit pilot program New RTS Microtransit pilot program \u2013 RTS Link \u2013 to launch in LeRoy on October 13th Press release Rochester, NY: Regional Transit Service (RTS) announced today that it has introduced a new mobile app that \u2026<\/p>\n

Continue reading<\/i><\/a><\/p>\n","protected":false},"author":1,"featured_media":68904,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[23],"tags":[5415],"class_list":["post-68903","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-genesee-county","tag-rts"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p8eTP4-hVl","jetpack-related-posts":[{"id":73387,"url":"https:\/\/videonewsservice.net\/index.php\/2026\/03\/19\/rts-launches-rts-link-microtransit-pilot-program-in-batavia\/","url_meta":{"origin":68903,"position":0},"title":"RTS Launches RTS Link Microtransit Pilot Program in Batavia","author":"aka","date":"March 19, 2026","format":false,"excerpt":"Rochester, NY:\u00a0Regional Transit Service (RTS) launched the RTS Link Microtransit pilot program in Batavia this week. Provided by RTS Genesee, RTS Link is a ride-share service that will operate on weeknights from 6:00-9:30 p.m. and allow customers to schedule customized trips on ADA-accessible vehicles within the Batavia service area. A\u2026","rel":"","context":"In "Batavia"","block_context":{"text":"Batavia","link":"https:\/\/videonewsservice.net\/index.php\/category\/gennesse-county\/batavia\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2026\/03\/02aea9e5-16ff-476c-b412-bb9362cf0ae1.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":69943,"url":"https:\/\/videonewsservice.net\/index.php\/2025\/11\/10\/genesee-county-rts-to-hold-information-session-public-hearing-to-gather-input-on-proposed-fare-increase-for-rts-link-microtransit-pilot-program\/","url_meta":{"origin":68903,"position":1},"title":"GENESEE COUNTY\/RTS to hold Information Session & Public Hearing to gather input on proposed fare increase for RTS Link Microtransit Pilot Program","author":"aka","date":"November 10, 2025","format":false,"excerpt":"Press release Rochester, NY:\u00a0Regional Transit Service (RTS) is holding an information session and public hearing in LeRoy, NY on Wednesday, November 12, 2025, starting at 3:30 p.m. The purpose of the information session and public hearing is to review and gather input on the proposed fare increase for the RTS\u2026","rel":"","context":"In "Genesee County"","block_context":{"text":"Genesee County","link":"https:\/\/videonewsservice.net\/index.php\/category\/genesee-county\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2025\/11\/thumbnail_image003.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":54971,"url":"https:\/\/videonewsservice.net\/index.php\/2024\/07\/18\/genesee-county-rts-announces-route-improvements-for-public-transit-service\/","url_meta":{"origin":68903,"position":2},"title":"GENESEE COUNTY\/RTS Announces Route Improvements for Public Transit Service","author":"aka","date":"July 18, 2024","format":false,"excerpt":"RTS Genesee Route Improvements Will Begin August 12, 2024 Press release Rochester, NY:\u00a0On Monday, August 12, 2024, Regional Transit Service (RTS) will implement changes to its route service in Genesee County. The changes will improve the frequency of routes in Batavia and LeRoy, simplify the route structure, and provide RTS\u2026","rel":"","context":"In "Batavia"","block_context":{"text":"Batavia","link":"https:\/\/videonewsservice.net\/index.php\/category\/gennesse-county\/batavia\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2024\/07\/20240717_175050-scaled.jpg?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2024\/07\/20240717_175050-scaled.jpg?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2024\/07\/20240717_175050-scaled.jpg?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2024\/07\/20240717_175050-scaled.jpg?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2024\/07\/20240717_175050-scaled.jpg?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":65753,"url":"https:\/\/videonewsservice.net\/index.php\/2025\/07\/01\/genesee-county-rts-to-launch-new-express-service-to-the-rez-in-batavia\/","url_meta":{"origin":68903,"position":3},"title":"GENESEE COUNTY\/RTS to Launch New Express Service to The Rez in Batavia","author":"aka","date":"July 1, 2025","format":false,"excerpt":"(File photo) Press release Batavia, NY:\u00a0Regional Transit Service in Genesee County (RTS Genesee) announced today that it will introduce a new public express service to The Rez in Batavia starting Monday, July 7, 2025. This new service, which was developed in partnership with The Rez, a member of the Tonawanda\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2025\/07\/20240717_175012-scaled-1.webp?fit=1024%2C659&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2025\/07\/20240717_175012-scaled-1.webp?fit=1024%2C659&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2025\/07\/20240717_175012-scaled-1.webp?fit=1024%2C659&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2025\/07\/20240717_175012-scaled-1.webp?fit=1024%2C659&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":60812,"url":"https:\/\/videonewsservice.net\/index.php\/2025\/01\/15\/batavia-rts-to-hold-an-information-session-to-gather-feedback-on-new-route-service-that-began-in-august-and-provide-information-on-a-new-service\/","url_meta":{"origin":68903,"position":4},"title":"BATAVIA\/RTS to hold an Information Session to gather feedback on new route service that began in August and provide information on a new service","author":"aka","date":"January 15, 2025","format":false,"excerpt":"Regional Transit Service (RTS) will hold an information session in Batavia to gather feedback from customers on RTS Genesee\u2019s new route service that began in August and provide information on a new service. Who:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 RTS Genesee What:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Information Session When: \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Wednesday, January 22, 2025, at 5:00 p.m. Where:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Genesee County Office for\u2026","rel":"","context":"In "Genesee County"","block_context":{"text":"Genesee County","link":"https:\/\/videonewsservice.net\/index.php\/category\/genesee-county\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2025\/01\/20240717_175012-scaled-1.webp?fit=1024%2C659&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2025\/01\/20240717_175012-scaled-1.webp?fit=1024%2C659&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2025\/01\/20240717_175012-scaled-1.webp?fit=1024%2C659&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2025\/01\/20240717_175012-scaled-1.webp?fit=1024%2C659&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":65209,"url":"https:\/\/videonewsservice.net\/index.php\/2025\/06\/09\/genesee-county-rts-to-launch-new-express-service-to-local-medical-centers-in-batavia\/","url_meta":{"origin":68903,"position":5},"title":"GENESEE COUNTY\/RTS to launch new Express Service to local Medical Centers in Batavia","author":"aka","date":"June 9, 2025","format":false,"excerpt":"New Service Begins Monday, June 16, 2025 Press release Batavia, NY:\u00a0Regional Transit Service in Genesee County (RTS Genesee) announced today that it will introduce a new express service to local medical centers in Batavia effective June 16, 2025. This new service, which was developed in partnership with the University of\u2026","rel":"","context":"In "City of Batavia"","block_context":{"text":"City of Batavia","link":"https:\/\/videonewsservice.net\/index.php\/category\/city-of-batavia\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2025\/06\/20240717_175012-scaled-2.webp?fit=1024%2C659&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2025\/06\/20240717_175012-scaled-2.webp?fit=1024%2C659&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2025\/06\/20240717_175012-scaled-2.webp?fit=1024%2C659&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2025\/06\/20240717_175012-scaled-2.webp?fit=1024%2C659&ssl=1&resize=700%2C400 2x"},"classes":[]}],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/videonewsservice.net\/wp-content\/uploads\/2025\/10\/20240717_175012-scaled-1.webp?fit=1024%2C659&ssl=1","_links":{"self":[{"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/posts\/68903","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/comments?post=68903"}],"version-history":[{"count":1,"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/posts\/68903\/revisions"}],"predecessor-version":[{"id":68905,"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/posts\/68903\/revisions\/68905"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/media\/68904"}],"wp:attachment":[{"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/media?parent=68903"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/categories?post=68903"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/videonewsservice.net\/index.php\/wp-json\/wp\/v2\/tags?post=68903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}