Press release
Genesee County is continuing to monitor updates from the New York State Office of Temporary and
Disability Assistance (OTDA) regarding the Supplemental Nutrition Assistance Program (SNAP) and Home
Energy Assistance Program (HEAP).
The Genesee County Department of Social Services (DSS) has confirmed that full SNAP benefits have
been issued for all November recurring cases. Some benefits were made available beginning November
9, and all should be accessible by November 13. OTDA has also advised that benefits for new cases are
still being processed.
OTDA has affirmed that benefits already released are valid and may be used without restriction.
Residents who have received benefits on their cards are encouraged to utilize them as needed.
There are no major updates regarding the Home Energy Assistance Program (HEAP) at this time. If
funding becomes available by Saturday, November 15, HEAP is expected to open on November 24.
The Genesee County Office for the Aging (OFA) is available to assist residents aged 60 and older who
need support.
Both DSS and OFA can answer questions and connect residents to available resources.
OFA: 585-343-1611
DSS: 585-344-2580
Additional assistance is available through 211 WNY, which connects individuals to food, housing, and
essential services at 211wny.org or by dialing 2-1-1.