ORLEANS COUNTY/Severe weather generates heavy 911 call volume

Photo from Glenwood Lake near Medina on Wednesday morning/photo by Kimberly Lesher Stawicki

Press release

During this morning’s severe weather event, the Orleans County 911 Center experienced a significant surge in emergency and non-emergency activity. Between 7:00 a.m. and 10:00 a.m., dispatchers handled a total of 159 telephone calls — an average of 53 calls per hour, or approximately one call every 68 seconds.

During that same three-hour period, the Communications Center documented 57 dispatched incidents involving law enforcement, fire departments and emergency medical services. Many of these incidents were weather-related, including numerous reports of trees and utility wires down throughout the county.

Of the 57 dispatched incidents, 42 involved either downed trees or electrical/power hazards. These two categories accounted for nearly 74% of all incidents dispatched during the period. The incident log also reflects EMS calls, fire-related calls, law-enforcement service calls and other public-safety matters occurring while the storm response was underway.

Incident Breakdown

Category Incidents

Downed trees 23

Electrical / power hazards 19

EMS / medical 6

Law enforcement / service calls 4

Fire incidents / alarms 2

Other public-safety incidents 3

In addition to the incidents documented through the Orleans County 911 Center, local fire departments and highway departments responded to and handled numerous additional storm-related conditions throughout the county

Residents are reminded to use caution around downed trees and utility lines and to report immediate hazards.

Sheriff Christopher M. Bourke

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